DMHAS Acquired Brain Injury Servic es An Integration of Community Services for Consumers with Brain Injury. ( DMHAS BRAIN INJURY PROGRAM ) The Connecticut Department of Mental Health and Addiction Services (DMHAS) is a state government agency that is responsible for providing and coordinating services related to mental health and addiction treatment in the state of Connecticut. Its mission is to promote recovery and wellness f or individuals, families, and communities affected by mental illness and addiction. The agency operates a wide range of programs, including community-based services, inpatient care, residential treatment, and recovery support services, as well as providing funding for local orga nizations that provide mental health and addiction services. DMHAS - Acquired Brain Injury Program may include t he following services: Consultation Services ABI Substance Abuse Services Community Residence and Transition Services Housing and Living Subsidies Case Management Services Advocacy Supports Training and Education

Je, unatafuta Mtoa Huduma wa Mpango wa Uondoaji wa ABI Aliyeidhinishwa? Mtaalamu wa Utambuzi wa Tabia . Ni vyema kuzungumza na meneja wa kesi yako na/au mfanyakazi wa kijamii, wana nyenzo za kukusaidia na watakusaidia kutambua mtoa huduma aliyeidhinishwa. Hii hapa ni orodha ya baadhi ya Madaktari wa Tabibu wa Tabia ya Utambuzi walioidhinishwa na Mpango wa ABI wa Kuondoa. Orodha hii haina mpangilio maalum. Iwapo wewe ni CBT iliyoidhinishwa na Mpango wa Kuondoa ABI na ungependa kuongezwa kwenye orodha hii, tafadhali wasiliana nasi. Rasilimali za ABI haihakikishi uadilifu na/au kutegemewa kwa mtoa huduma yeyote wala kupendekeza mtu yeyote aliyeorodheshwa kwenye tovuti hii. Habari hii ni ya kumbukumbu ya umma pekee. Ni jukumu lako kuwahoji na kuwachunguza watoa huduma wanaotarajiwa na kufanya maamuzi yenye elimu. Tafadhali kumbuka kuwa kunaweza kuwa na Watoa Huduma za Utambuzi walioidhinishwa na Mpango wa ABI ambao huenda wasipatikane kwenye tovuti hii. Huenda baadhi ya watoa huduma hawakubali wateja wapya kwa wakati huu. Ni vyema kuzungumza na msimamizi wa kesi yako na/au mfanyakazi wa kijamii, wana nyenzo za kukusaidia na watakusaidia kutambua mtoa huduma aliyeidhinishwa. . . . Easter Seals Capital Region & Eastern CT Inc Henry Drapalski 100 Deerfield Road Windsor, CT 06095-4252 Phone Number: 1-860-270-0600 Fax Number: 1-860-270-0601 Cell Phone: 1-860-270-0600 Email: jcollon@escrec.org Website: http://www.easterseals.com/hartford/ Forms: Client referrals and client related matters: Jennifer Collon Phone: 1-860-270-0600 x160 Email: jcollon@escrec.org After hours: 1-860-270-0600 Dk. James W Pier PhD . Dk. James W Pier PhD 700 West Johnson Avenue STE 310 Cheshire, CT 06410-1197 Nambari ya Simu: 1-203-272-6007 Nambari ya Faksi: 1-203-272-8895 Simu ya rununu: 1-860-966-3225 Barua pepe: jameswpier@sbcglobal.net Tovuti: https://instituteofliving.org/find-a-doctor/physician-detail?id=003j000000GD3CDAA1 . Maelekezo ya mteja na masuala yanayohusiana na mteja: Lynn Bolton au Susan Robitaillle Simu: 1-203-272-6007 (baada ya saa pia) Barua pepe: Susan.neneuropsych@gmail.com Tracey M Sondik Tracey M Sondik 341 East Center Street Ste 237 Manchester, CT 06040-4445 Nambari ya Simu: 1-860-966-4578 Nambari ya Faksi: 1-860-643-6625 Simu ya rununu: 1-860-966-4578 Barua pepe: tmsondik@aol.com Hospitali kwa Uangalizi Maalum Janice Haesche Idara ya Saikolojia 2150 Corbin Avenue New Britain, CT 06053-2298 Nambari ya simu: 1-860-827-4751 Nambari ya Faksi: 1-860-832-6278 Barua pepe: balfano@hfsc.org Tovuti: http://hfsc.org/about-us/medical-staff . . John Stanwood, PhD . Timothy Belliveau, PhD, ABPP - Clinical Neuropsychologist . Jennifer R. Cromer, PhD Clinical Neuropsychologist Dennis Johnston, PhD - Mkurugenzi wa Huduma za Neurosaikolojia . Colette Seter Elliott, PhD - Mwanasaikolojia wa Urekebishaji . Alaina Breitberg, PsyD - Mwanasaikolojia wa Urekebishaji Peter Love Educational Consulting LLC Peter Love MPH PhD 167 Barabara Kuu ya Mashariki East Hampton, CT 06424-2008 Nambari ya simu: 1-860-305-6375 Nambari ya Faksi: 1-860-267-0345 Barua pepe: lovepeter@sbcglobal.net Tovuti: http://www.peterloveeducationalconsulting.com . Kanusho: ABI Resources haihakikishi uadilifu na kutegemewa kwa mtoa huduma yeyote wala kupendekeza mtu yeyote aliyeorodheshwa kwenye tovuti hii. Habari hii ni ya kumbukumbu ya umma pekee. Ni wajibu wako kuwahoji na kuwachunguza watoa huduma wanaotarajiwa na kufanya maamuzi ya elimu. Tafadhali kumbuka kuwa kunaweza kuwa na Watoa Huduma nyingi za Tabia ya Utambuzi walioidhinishwa na huenda wasipatikane kwenye tovuti hii. Ni vyema kuzungumza na msimamizi wa kesi yako na/au mfanyakazi wa kijamii ili kusaidia kutambua mtoa huduma. CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CI CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CIVIL RIGHTS FREEDOM OF CHOICE HOME SUPPORTED LIVING COMMUNITY CARE CCCI SWCAA WCAAA HTTPS:WWW.CTBRAININJURY.COM CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CI CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CIVIL RIGHTS FREEDOM OF CHOICE HOME SUPPORTED LIVING COMMUNITY CARE CCCI SWCAA WCAAA HTTPS:WWW.CTBRAININJURY.COM CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CI CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CIVIL RIGHTS FREEDOM OF CHOICE HOME SUPPORTED LIVING COMMUNITY CARE CCCI SWCAA WCAAA HTTPS:WWW.CTBRAININJURY.COM CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CI CONNECTICUT THERAPY BEHAVIORIST CBT COGNITIVE BEHAVIORAL MFP ABI WAIVER PROGRAM DISABILITY RIGHTS CIVIL RIGHTS FREEDOM OF CHOICE HOME SUPPORTED LIVING COMMUNITY CARE CCCI SWCAA WCAAA HTTPS:WWW.CTBRAININJURY.COM 1/9 Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources 1/13

Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping 1/2

Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employm Waiver Facts Government Funded Programs CT ABI Waiver II CT Comprehensive Supports Waiver CT Employment and Day Supports CT Individual and Family Support Waiver CT Mental Health CT Katie Beckett Waiver CT Personal Care Assistance Connecticut ABI Resources 1/3

IKIWA HII NI SIMU YA DHARURA 911 Huduma za usaidizi za serikali kwa upana watu wanaoishi na kupona kutokana na majeraha ya ubongo. Fikia Uhuru Bora na ABI Resources Connecticut Mstari wa Msaada 1-860-942-0365 . Wasiliana na Mtaalamu Aliyeidhinishwa ambaye hutoa usaidizi na mwongozo wa mtu binafsi kwa Watu, Wanafamilia, Walezi, Waelimishaji, Wataalamu wa Tiba na Tiba.

MAKE AN ONLINE REFERRAL Muda Mfupi / Muda Mrefu Utunzaji na Ukarabati wa Nyumbani . HUDUMA ZA JIMBO Msaada wa laini 1-860-942-0365 . Wasiliana na Mtaalamu Aliyeidhinishwa ambaye hutoa usaidizi na mwongozo wa mtu binafsi kwa Watu, Wanafamilia, Walezi, Waelimishaji, na wataalamu wa Tiba na Tiba. Fomu ya Marejeleo ya Mtandaoni

Connecticut Department of Social Services address. New Haven Field Office 50 Humphrey Street New Haven, CT 06513 DSS Field Offices and staffed Benefits Center ( 1-855-626-6632 ) are open Monday, Tuesday, Thursday, and Friday, from 8:00 a.m. to 4:30 p.m. (closed Wednesday). Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources 1/13 Bridgeport Hartford Manchester Middletown New Britain New Haven Norwich Torrington Stamford Waterbury Willimantic . Mpango wa MFP Mpango wa kuondolewa kwa ABI Huduma za afya Msaada wa kifedha Vigezo vya kustahiki Mchakato wa kurejesha faida Kukatizwa kwa huduma Msaada wa matibabu Msaada wa chakula Msaada wa pesa Omba faida Angalia ustahiki Akaunti yangu Maelezo ya manufaa ya DSS Huduma za kijamii Programu za usaidizi wa umma Manufaa ya serikali. . ABI RESOURCES CONNECTICUT CT DSS ILIYOPATIWA JERUHI UBONGO ABI WAIVER NA MTOA SHIRIKA LA MFP. CT ILISAIDIA VIONGOZI WA MAISHI NA UTUNZAJI WA JAMII. KUJERUHI UBONGO JUMUIYA YA CONNECTICUT BICC HAKI ZA ULEMAVU ZA MAWAKILI WAHUSIANO

MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNE MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNE 1/2 DSS Community Options / Connecticut Department of Social Services address . 1-855-626-6632 The Connecticut Department of Social Services (DSS) is a state government agency responsible for administering programs and services related to welfare, social services, and economic assistance for individuals and families in need. Some of the programs and services offered by DSS include cash assistance, food assistance, child care assistance, and programs for the elderly and disabled. DSS also administers programs that support individuals and families in achieving self-sufficiency, such as job training and education. The Connecticut Department of Social Services (DSS) serves all towns in the state of Connecticut. DSS is a state agency and its programs and services are available to all residents of Connecticut who meet the eligibility criteria for the specific program or service. The agency has regional offices throughout the state, which allow it to provide services to residents in all towns, including urban, suburban, and rural areas. The Connecticut Department of Social Services (DSS) has regional offices located throughout the state. The specific locations, addresses and phone numbers of the offices will likely vary. It is recommended to check the official website of the Connecticut DSS or contact the main office of the agency to get the current information on the locations, addresses and phone numbers of the regional offices. You can find the main office contact information on the official website of Connecticut DSS. The website also has a "Contact Us" page that lists the various ways to contact the agency including phone numbers, e-mails, and addresses of DSS offices. To call the Connecticut Department of Social Services (DSS), you can find the phone numbers on the official website of the agency. You can also check the "Contact Us" page of the website for more ways to contact the agency. Alternatively, you can call the main office of the Connecticut DSS by dialing the following number: 1 -855-626-6632 When you call, you may be prompted to select an option from an automated menu or speak with an operator. It's advisable to have your case number or other identifying information ready when you call, so that the representative can assist you more efficiently. It's worth noting that, during high-volume call times, you may experience longer wait times, so it's best to call during off-peak hours if possible. If you are having difficulty reaching the agency, you can also try reaching out through email or visiting a local DSS office in person. Also, check the official website for more specific information about the program or service you need assistance with, as some programs have specific phone numbers or email addresses for inquiries. DSS Field Offices and the staffed Benefits Center ( 1-855-6 26-6632 ) are open Monday, Tuesday, Thursday, and Friday, from 8:00 a.m. to 4:30 p.m. (closed Wednesday). Bridgeport Field Office 925 Housatonic Avenue Bridgeport, CT 06606 Danbury Field Office 342 Main Street Danbury, CT 06810 Greater Hartford Field Office 20 Meadow Road Windsor, CT 06095 Manchester Field Office 699 East Middle Turnpike Manchester, CT 06040 Middletown Field Office 2081 South Main Street, Suite B Middletown, CT 06457 New Britain Field Office 30 Christian Lane New Britain, CT 06051-4152 New Haven Field Office 50 Humphrey Street New Haven, CT 06513 Norwich Field Office 401 West Thames Street Norwich, CT 06360 Torrington Field Office 62 Commercial Boulevard Torrington, CT 06790 Stamford Field Office 1642 Bedford Street Stamford, CT 06905 Waterbury Field Office 249 Thomaston Avenue Waterbury, CT 06702 Willimantic Field Office 1320 Main Street / Tyler Square Willimantic, CT 06226 MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNECTICUT BICC DISABILITY RIGHTS OF CONNECTICUT ADVOCATES Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources 1/13

CT Community Care Medicaid MFP PCA ABI Care Management TRANSITION COORDINATOR ctcommunitycare HOUSIN 1/232 Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Wil Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Willimantic, Connecticut 1-877-405-0488, 1-800-772-1213, 1-800-325-0778 Social Security Administration Social Security Office in Waterbury Suite 1, 51 North Elm St 06702, Social Security Administration Social Security Office in Waterbury Suite 1, 51 North Elm St 06702, Waterbury, Connecticut 1-877-405-4874, 1-800-772-1213, 1-800-325-0778 Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Wil Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Willimantic, Connecticut 1-877-405-0488, 1-800-772-1213, 1-800-325-0778 1/29

RASILIMALI ZA ABI VIKUNDI NA MATUKIO YA KIJAMII SUPER-DUPER SNOWMAN KIJAMII TUKIO LA scarf NYEKUNDU

Ili kupanga safari kwa miadi ya matibabu na matibabu piga simu 1-855-478-7350 Usafiri wa Matibabu wa Veyo Usio wa Dharura www.VEYO.com Call Main # 1-855-478-7350. Pick English or Spanish. Then option 1-4 is for the member. CCC staff should select option 5- for a facility for faster routing to an agent. Provide client Name, Detailed Address of client, DOB and EMS ID for PHI Verification. Provide client date/time of appointment, pick up and drop off time, whether its reoccurring etc. At this time, it is crucial to give details on the client's functional/medical status to assist in determining the client’s ability to take a specific type of transit. Types include Wheelchair, medical, car and Public Transit (bus). Veyo reports that for a client to be determined eligible ONLY Public Transit, the client has to be deemed to have a bus stop within .75 miles of their home, and .75 from their appointment. (this means a client needs to be able to walk this distance safely). In order to deem a client eligible for a more supportive transport method a Medically Appropriate Mode Form (MAM) needs to be completed and SIGNED by a licensed professional (MD, RN, LCSW). MAM forms can take up to 15 days to be approved/denied by VEYO. If Denied, Veyo sends a letter in one business day to the client for a reason. If approved, MAM is logged in the client's file and they use the medically necessary mode of transportation going forward. These forms expire and need to be completed again after 1 year. If within the 15-day approval, time frame the client needs medical transportation, the client can ask for 1 to 15 day “courtesy” (up to 2 times in a row) to get this transportation mode while MAM is pending. If the client requires an escort/companion, a Companion Form must be completed by a licensed professional and approved by VEYO. For clients with appointments a distance away need the Closest Provider Form. This form is needed based on the following: 1) If they live in an urban area, the form is needed for appts beyond 10 miles 2) If they live in a rural area, the form is needed for appts beyond 20 miles. FOR QUALITY CONCERNS: Report Missed Pick Ups, Poor Customer Care, Long Hold Times, etc to which is their quality assurance department who will do an investigation. Include the date and time of the call as well as the agent- as the call is recorded and the investigator will pull this. Also asked to be included in the communication in the email as a representative for the client – 1) Include name of driver if known, or type of transmit 2) IDPs are Independent Driving Providers (like an uber) 3) 3POs are 3rd party operators- like ACE, Metro. Clients can ask in their record for a preferred provider if they prefer someone who has provided satisfactory services. If an appointment is scheduled/confirmed and the driver is a no-show, the main number can be called and select the option for “Where’s my Ride”. Report the driver is a no-show and you want to file a complaint so this can be logged in the driver’s file. If the ride is urgent, ask for a rescue trip to be pursued. An agent will seek a driver to arrive for pick up in less than an hour. Call Veyo ct mfp abi MTM SANDATA Veyo Non-Emergency Medical Transportation (NEMT) MTM Medicaid members in Connecticut Taxi Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Call Veyo ct mfp abi MTM SANDATA 1/27