Actively and gratefully providing home healthcare services in ALL Connecticut counties. Fairfield County Bethel Bridgeport Brookfield Danbury Darien Easton Fairfield Greenwich Monroe New Canaan New Fairfield Newtown Norwalk Redding Ridgefield Shelton Sherman Stamford Stratford Trumbull Weston Westport Wilton USEFUL INFORMATION Southwestern Connecticut Area Agency on Aging 1000 Lafayette Blvd. Bridgeport, CT 06604.

Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping 1/2 Support groups: Make connections, and get help. You don't have to go alone if you're facing a significant illness or stressful life change. A support group can help. Find out how to choose the right one. Support groups bring together people who are going through or have gone through similar experiences. For example, this common ground might be cancer, chronic medical conditions, addiction, bereavement, or caregiving. A support group allows people to share personal experiences, feelings, coping strategies, or firsthand information about diseases or treatments. For many people, a health-related support group may fill a gap between medical treatment and the need for emotional support. A person's relationship with a doctor or other medical personnel may not provide adequate emotional support, and a person's family and friends may not understand the impact of a disease or treatment. A support group among people with shared experiences may function as a bridge between medical and emotional needs. Structure of support groups A nonprofit advocacy organization, clinic, hospital, or community organization may offer support groups. They also may be independent of any organization and run entirely by group members. Formats of support groups vary, including face-to-face meetings, teleconferences, or online communities. A lay person — someone who shares or has shared the group's common experience — often leads a support group, but a group also may be led by a professional facilitator, such as a nurse, social worker, or psychologist. Some support groups may offer educational opportunities, such as a guest doctor, psychologist, nurse, or social worker, to discuss a topic related to the group's needs. Support groups are not the same as group therapy sessions. Group therapy is a specific type of mental health treatment that brings together several people with similar conditions under the guidance of a licensed mental health care provider. Benefits of support groups The shared experience among support group members often means they have similar feelings, worries, everyday problems, treatment decisions, or side effects. Participating in a group allows you to be with people who likely have a common purpose and the potential to understand one another. The benefits of participating in a support group may include the following: Feeling less lonely, isolated, or judged. Reducing distress, depression, anxiety, or fatigue Talking openly and honestly about your feelings Improving skills to cope with challenges Staying motivated to manage chronic conditions or stick to treatment plans Gaining a sense of empowerment, control, or hope Improving understanding of a disease and your own experience with it Getting practical feedback about treatment options Learning about health, economic or social resources Possible risks Support groups may have drawbacks, and influential groups generally depend on the facilitator to help avoid these problems. These problems may include the following: Disruptive group members Conversation dominated by griping Lack of confidentiality Emotional entanglement, group tension, or interpersonal conflicts Inappropriate or unsound medical advice Competitive comparisons of whose condition or experience are worse Pros and cons of online support groups Online support groups offer benefits and risks that are particular to that format. It's essential to consider these factors before joining an online group. Benefits of online groups include: More frequent or flexible participation Opportunities for people who may not have local face-to-face support groups A degree of privacy or anonymity Risks of online support groups include the following: Communication only by written text can lead to confusion or understanding and clarity among group members. Anonymity may lead to inappropriate or disrespectful comments or behaviors. Participation online may result in isolation from other friends or family. Online communities may be particularly susceptible to misinformation or information overload. People may use the online environment to prey on people, promote a product or commit fraud. How to find a support group Information about support groups may be available from the following: Your doctor, clinic, or hospital Nonprofit organizations that advocate for particular medical conditions or life changes National Institutes of Health websites for specific diseases and conditions Questions to ask before joining a support group Support groups vary in how they are organized and led. Before joining a support group, ask the following questions: Is the group designed for people with a specific medical condition or a particular stage of disease? Does the group meet for a set period of time, or does it continue indefinitely? Where does the group meet? At what times and how often does the group meet? Is there a facilitator or moderator? Has the facilitator undergone training? Is a mental health expert involved with the group? What are the guidelines for confidentiality? Are there established ground rules for group participation? What is a typical meeting like? Is it free, and if not, what are the fees? Red flags that might indicate a problematic support group include the following: Promises of a sure cure for your disease or condition High fees to attend the group Pressure to purchase products or services Getting the most out of a support group When you join a new support group, you may be nervous about sharing personal issues with people you don't know. You may benefit from simply listening. Over time, however, contributing your ideas and experiences may help you get more out of a support group. Try a support group for a few weeks. If it doesn't feel like a good fit for you, consider a different support group or a different support group format. Remember that a support group isn't a substitute for regular medical care. Let your doctor know that you're participating in a support group. If you don't think a support group is appropriate for you but need help coping with your condition or situation, talk to your doctor about counseling or other types of therapy.

Connecticut Department of Social Services address. New Haven Field Office 50 Humphrey Street New Haven, CT 06513 DSS Field Offices and staffed Benefits Center ( 1-855-626-6632 ) are open Monday, Tuesday, Thursday, and Friday, from 8:00 a.m. to 4:30 p.m. (closed Wednesday). Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources 1/13 Bridgeport Hartford Manchester Middletown New Biritaniya New Haven Norwich Torrington Stamford Waterbury Willimantic ; Shirin MFP Farashin ABI Ayyukan kiwon lafiya Taimakon kudi Ma'aunin cancanta Tsarin sabunta fa'ida Rushewar sabis Taimakon likitanci Tallafin abinci Taimakon kuɗi Aiwatar don fa'ida Duba cancanta MyAccount DSS bayanan amfani Ayyukan zamantakewa Shirye-shiryen taimakon jama'a Amfanin gwamnati. ; ABI RESOURCES CONNICUT CT DSS YA SAMU RAUNIN KWALLIYA ABI WAIVER DA MAI BA DA HUKUNCIN MFP. CT TA GOYON BAYAN SHUGABANCI RAI DA AL'UMMA. AL'UMMAR CUTAR KWALLIYA NA CONNECTICUT BICC RASHIN HAKKOKIN MASU BAKI DAYA

Adireshin Sashen Sabis na Jama'a na Connecticut. Ofishin Filin Ruwa na Waterbury 249 Thomaston Avenue Waterbury, CT 06702 Ofishin Filin DSS da Cibiyar Fa'idodin Ma'aikata ( 1-855-626-6632 ) suna buɗe Litinin, Talata, Alhamis, da Juma'a, daga 8:00 na safe zuwa 4:30 na yamma (rufe Laraba). Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Wil Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Willimantic, Connecticut 1-877-405-0488, 1-800-772-1213, 1-800-325-0778 Social Security Administration Social Security Office in Waterbury Suite 1, 51 North Elm St 06702, Social Security Administration Social Security Office in Waterbury Suite 1, 51 North Elm St 06702, Waterbury, Connecticut 1-877-405-4874, 1-800-772-1213, 1-800-325-0778 Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Wil Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Willimantic, Connecticut 1-877-405-0488, 1-800-772-1213, 1-800-325-0778 1/29 Bridgeport Hartford Manchester Middletown New Britain New Haven Norwich Torrington Stamford Waterbury Willimantic MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNECTICUT BICC DISABILITY RIGHTS OF CONNECTICUT ADVOCATES

MAKE AN ONLINE REFERRAL Short-Term / Long-Term Home Care and Rehabilitation STATEWIDE SERVICES HelpLine 1-860-942-0365 Connect with a Certified Specialist who provides individual support and guidance for People, Family members, Caregivers, Educators, and Medical and Therapeutic professionals. Fom na Kan layi

CT Community Care Medicaid MFP PCA ABI Care Management TRANSITION COORDINATOR ctcommunitycare HOUSIN 1/232 Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Wil Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Willimantic, Connecticut 1-877-405-0488, 1-800-772-1213, 1-800-325-0778 Social Security Administration Social Security Office in Waterbury Suite 1, 51 North Elm St 06702, Social Security Administration Social Security Office in Waterbury Suite 1, 51 North Elm St 06702, Waterbury, Connecticut 1-877-405-4874, 1-800-772-1213, 1-800-325-0778 Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Wil Social Security Administration Social Security Office in Willimantic Ste 19, 1320 Main St 06226, Willimantic, Connecticut 1-877-405-0488, 1-800-772-1213, 1-800-325-0778 1/29

MAKE AN ONLINE REFERRAL STATEWIDE SERVICES HelpLine 1-860-942-0365 Connect with a Certified Specialist who provides individual support and guidance for People, Family members, Caregivers, Educators, and Medical and Therapeutic professionals.

MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNE MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNE 1/2 DSS Community Options / Connecticut Department of Social Services address . 1-855-626-6632 The Connecticut Department of Social Services (DSS) is a state government agency responsible for administering programs and services related to welfare, social services, and economic assistance for individuals and families in need. Some of the programs and services offered by DSS include cash assistance, food assistance, child care assistance, and programs for the elderly and disabled. DSS also administers programs that support individuals and families in achieving self-sufficiency, such as job training and education. The Connecticut Department of Social Services (DSS) serves all towns in the state of Connecticut. DSS is a state agency and its programs and services are available to all residents of Connecticut who meet the eligibility criteria for the specific program or service. The agency has regional offices throughout the state, which allow it to provide services to residents in all towns, including urban, suburban, and rural areas. The Connecticut Department of Social Services (DSS) has regional offices located throughout the state. The specific locations, addresses and phone numbers of the offices will likely vary. It is recommended to check the official website of the Connecticut DSS or contact the main office of the agency to get the current information on the locations, addresses and phone numbers of the regional offices. You can find the main office contact information on the official website of Connecticut DSS. The website also has a "Contact Us" page that lists the various ways to contact the agency including phone numbers, e-mails, and addresses of DSS offices. To call the Connecticut Department of Social Services (DSS), you can find the phone numbers on the official website of the agency. You can also check the "Contact Us" page of the website for more ways to contact the agency. Alternatively, you can call the main office of the Connecticut DSS by dialing the following number: 1 -855-626-6632 When you call, you may be prompted to select an option from an automated menu or speak with an operator. It's advisable to have your case number or other identifying information ready when you call, so that the representative can assist you more efficiently. It's worth noting that, during high-volume call times, you may experience longer wait times, so it's best to call during off-peak hours if possible. If you are having difficulty reaching the agency, you can also try reaching out through email or visiting a local DSS office in person. Also, check the official website for more specific information about the program or service you need assistance with, as some programs have specific phone numbers or email addresses for inquiries. DSS Field Offices and the staffed Benefits Center ( 1-855-6 26-6632 ) are open Monday, Tuesday, Thursday, and Friday, from 8:00 a.m. to 4:30 p.m. (closed Wednesday). Bridgeport Field Office 925 Housatonic Avenue Bridgeport, CT 06606 Danbury Field Office 342 Main Street Danbury, CT 06810 Greater Hartford Field Office 20 Meadow Road Windsor, CT 06095 Manchester Field Office 699 East Middle Turnpike Manchester, CT 06040 Middletown Field Office 2081 South Main Street, Suite B Middletown, CT 06457 New Britain Field Office 30 Christian Lane New Britain, CT 06051-4152 New Haven Field Office 50 Humphrey Street New Haven, CT 06513 Norwich Field Office 401 West Thames Street Norwich, CT 06360 Torrington Field Office 62 Commercial Boulevard Torrington, CT 06790 Stamford Field Office 1642 Bedford Street Stamford, CT 06905 Waterbury Field Office 249 Thomaston Avenue Waterbury, CT 06702 Willimantic Field Office 1320 Main Street / Tyler Square Willimantic, CT 06226 MFP program ABI waiver program Healthcare services Financial assistance Eligibility criteria Benefit renewal process Service disruptions Medical aid Food support Cash assistance Apply for benefits Check eligibility MyAccount DSS benefits info Social services Public assistance programs Government benefits. ABI RESOURCES CONNECTICUT CT DSS ACQUIRED BRAIN INJURY ABI WAIVER AND MFP AGENCY PROVIDER. CT SUPPORTED LIVING AND COMMUNITY CARE LEADERS. BRAIN INJURY COMMUNITY OF CONNECTICUT BICC DISABILITY RIGHTS OF CONNECTICUT ADVOCATES Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources 1/13

ABI RESOURCES SOCIAL GROUPS AND EVENTS SUPER-DUPER SnowMAN SOCIAL FARKON JAN SCARF

To arrange rides for medical and therapeutic appointments call 1-855-478-7350 Veyo Non-Emergency Medical Transportation www.VEYO.com Call Main # 1-855-478-7350. Pick English or Spanish. Then option 1-4 is for the member. CCC staff should select option 5- for a facility for faster routing to an agent. Provide client Name, Detailed Address of client, DOB and EMS ID for PHI Verification. Provide client date/time of appointment, pick up and drop off time, whether its reoccurring etc. At this time, it is crucial to give details on the client's functional/medical status to assist in determining the client’s ability to take a specific type of transit. Types include Wheelchair, medical, car and Public Transit (bus). Veyo reports that for a client to be determined eligible ONLY Public Transit, the client has to be deemed to have a bus stop within .75 miles of their home, and .75 from their appointment. (this means a client needs to be able to walk this distance safely). In order to deem a client eligible for a more supportive transport method a Medically Appropriate Mode Form (MAM) needs to be completed and SIGNED by a licensed professional (MD, RN, LCSW). MAM forms can take up to 15 days to be approved/denied by VEYO. If Denied, Veyo sends a letter in one business day to the client for a reason. If approved, MAM is logged in the client's file and they use the medically necessary mode of transportation going forward. These forms expire and need to be completed again after 1 year. If within the 15-day approval, time frame the client needs medical transportation, the client can ask for 1 to 15 day “courtesy” (up to 2 times in a row) to get this transportation mode while MAM is pending. If the client requires an escort/companion, a Companion Form must be completed by a licensed professional and approved by VEYO. For clients with appointments a distance away need the Closest Provider Form. This form is needed based on the following: 1) If they live in an urban area, the form is needed for appts beyond 10 miles 2) If they live in a rural area, the form is needed for appts beyond 20 miles. FOR QUALITY CONCERNS: Report Missed Pick Ups, Poor Customer Care, Long Hold Times, etc to which is their quality assurance department who will do an investigation. Include the date and time of the call as well as the agent- as the call is recorded and the investigator will pull this. Also asked to be included in the communication in the email as a representative for the client – 1) Include name of driver if known, or type of transmit 2) IDPs are Independent Driving Providers (like an uber) 3) 3POs are 3rd party operators- like ACE, Metro. Clients can ask in their record for a preferred provider if they prefer someone who has provided satisfactory services. If an appointment is scheduled/confirmed and the driver is a no-show, the main number can be called and select the option for “Where’s my Ride”. Report the driver is a no-show and you want to file a complaint so this can be logged in the driver’s file. If the ride is urgent, ask for a rescue trip to be pursued. An agent will seek a driver to arrive for pick up in less than an hour. Call Veyo ct mfp abi MTM SANDATA Veyo Non-Emergency Medical Transportation (NEMT) MTM Medicaid members in Connecticut Taxi Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person a Phone 1-855-626-6632 Connecticut CT Department of Social Services DSS MFP Money Follows the Person and ABI Waiver Program Fairfield Hartford Litchfield Middlesex New Haven New London Tolland Windham CT community care Home Health ABI Resources Call Veyo ct mfp abi MTM SANDATA 1/27

IF THIS IS AN EMERGENCY CALL 911 State-wid e support services for individuals living with and recovering from brain injuries. Achieve Better Independence with A.B.I. Resources Connecticut Help-Line 1-860-942-0365 Connect with a Certified Specialist who provides individual support and guidance for People, Family members, Caregivers, Educators, Medical, and Therapeutic professionals.

CT PCA PERSONAL CARE CONNECTICUT ALLIED CT PCA PERSONAL CARE CONNECTICUT CT PCA PERSONAL CARE CONNECTICUT CT PCA PERSONAL CARE CONNECTICUT ALLIED 1/6 APPLY HERE The Personal Care Attendant (PCA) program provides personal care assistance (attendant) for adults aged 18 to 64 with chronic, severe, and permanent disabilities. This program allows the adult to remain at home instead of institutionalization (placement in a long-term care facility, nursing home, etc.). A personal care attendant (PCA) is hired to assist you in performing activities of daily living (ADLs) and staying at home. There is a waiting list for acceptance into this program. Eligibility for PCA is a two-part process: Part 1: Functionally, you must need these services. Specifically, you must physically demonstrate that you need hands-on assistance in performing 3 of the seven core Activities of Daily Living (ADLs). These ADLs are outlined below: Bathing – need help bathing yourself properly? Dressing – need help getting dressed appropriately? Eating/Feeding – need help feeding yourself properly? (This does not mean making or preparing meals.) Toileting – need help going to/from the toilet and adequately cleaning yourself afterward? Transfer – need help safely transferring in and out of chairs/bed? Medication – need help preparing and taking your daily medicines? Behavioral – need daily supervision to keep from harming yourself or others? Part 2: Financially, you must have qualified for Medicaid by the time you receive services. You don’t have to be within the financial limits of Medicaid while on the waiting list for PCA (see below), but you must have applied and qualified for Medicaid by the time your name comes up on the waiting list. Personal care assistants, also known as PCAs, are an important part of the healthcare industry. They provide in-home care for individuals who need help with daily living activities, such as bathing, dressing, and meal preparation. PCAs work one-on-one with clients, helping them to maintain their independence and live as comfortably as possible. There are many personal care assistant jobs available across the country, and they can be a great career choice for those who are compassionate, patient, and dedicated to helping others. To become a personal care assistant, candidates must go through a thorough interview process and may be required to pass a drug screen. In conclusion, personal care assistants play an important role in the healthcare industry, providing in-home care for individuals who need help with daily living activities. Personal care assistant jobs are available across the country and can be a great career choice for those who are compassionate, patient, and dedicated to helping others. To become a personal care assistant, candidates must go through a thorough interview process, pass a drug screen, and submit a resume.