Client Rights & Privacy

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Client Rights:

You have the right to:

 

·      Considerate and respectful care in a safe, comfortable environment.

·      Personal privacy and confidentiality.

·      Be treated with dignity.

·      Create an advanced directive. Know the names of health care providers and their role in your care.

·      Treatment by compassionate, skilled, qualified health professionals.

·      Be informed about and participate in your care and treatment plans.

·      Be free from seclusion and chemical or physical restraints of any kind that are not medically necessary and the least restrictive effective approach.

·      Be free from all forms of abuse or harassment.

·      Request medically appropriate and necessary treatment.

·      Refuse treatment as allowed by laws.

·      Know what safety measures may be used during your care.

·      Ask for a second opinion about your care.

·      Proper assessment and management of your pain or discomfort.

·      Request an interpreter.

·      Review and obtain copies of your records.

·      Receive treatment in an environment that is sensitive to your beliefs, values and culture

·      Be informed about the care you will need after discharge.

·      Receive information about and an explanation of your bill.

·      Express a complaint or grievance by contacting A.B.I. Resources at 860.942-0365

·      To contact the Connecticut Department of Public Health or the Joint Commission on Accreditation of Healthcare Organizations if you are not satisfied with the outcome of your grievance

 

​Client  Responsibilities:

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At A.B.I. Resources, these are your responsibilities as a Client :

·      Give us complete information about your medical history, including any medications you may be taking.

·      Tell us what you need. If you do not understand your care plan, ask questions.

·      Be part of your care. It is important for you to tell us how you want to partner in your care.

·      If you are not satisfied with your care, please tell us how we can improve.

·      Follow our guidance in helping you get well.

·      Be considerate of the rights of other Clients, families and A.B.I. Resources personnel.

·      Give us any insurance information we need to help get your bill paid and fulfill financial obligations to A.B.I. Resources.

For questions or more information about your Rights & Responsibilities, contact A.B.I. Resources at 860.942.0365